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A little help?
Author: Bill Cusick
May 9, 2005
While Vox is growing lately, we would still be called a "small business." As a small business, we need insurance: health insurance of course, and workers’ compensation, and liability, and property, etc. Health insurance is a fresh and exciting issue every time it pops up for renewal: less coverage for more money…what do we do? But that’s not what I want to talk about.
As for the other stuff - workers comp, liability and such - we went shopping about four years ago, and I met with an agent who set us up. At the time we had a few (like three) employees, and a similar number of computers, and that was about it. The agent was friendly enough, and she sent me on my way with a smile and a handshake.
I wonder whatever happened to her. Oh, she’s still listed as my agent. And her office is but a few miles from mine. And yet…and yet, I don’t think I’ve ever talked to her again. I mean I’ve tried. I’ve called her office to try to buy more coverage as we expanded office space, and increase staff, and transitioned to a larger, more sophisticated computer network and phone system. I succeeded in pressuring someone on her staff, who refused to acknowledge me by name, to allow me to purchase higher levels of coverage.
I guess she’s just really busy. I’ve never received a thank you letter or a word of advice. I’m sure she has other priorities. Still, it’s not exactly warm and fuzzy, is it?
Now that we’re moving from small to mid-size company, I guess we will take our leave of this busy agent and find a human who gives a damn.
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