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Feeding us a line
Author: Bill Cusick
June 8, 2005
I hate SBC. I don’t truly hate companies - after all, a company is not a person - but I hate SBC. We just found out (thanks Mike) that we’re paying over twice the going rate for our DSL service. The reason? Because we’re on one of the "older" plans that they no longer offer. Pardon me? Same service, same bandwidth, etc., for more than double the cost. To change to the lower cost alternative we need to order the new plan, than we need to cancel the old plan, then we need to worry about making sure the static IP addresses are changed correctly. That’s a lot of "we’s". I wonder how long this has been going on. I wonder how long it will really take to go through this little unneccessary hassle. I hate those guys.
And it’s not just SBC that doesn’t bother to mention these things. Comcast is guilty of this selective memory loss as well.
So SBC: you need to stop this behavior…now.
2 Comments »
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You said it!
I’ve hated SBC for years…well, I used to hate Ameritech, and for a while I hated MCI…but what’s the difference?
Comment by Mike — June 8, 2005 @ 10:41 am
For the record, I have YET to speak to a group about customer experience issues where SBC does not come up as an example of BAD experiences. I think I’m going to bring a small prize for the person who brings them up.
Comment by Jeannie Walters — June 14, 2005 @ 10:33 am