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Happy New Year!
Author: Bill Cusick
January 5, 2005
Welcome back from the holidays. At our house, the kids were happy since Santa delivered on a quality "customer experience." Both Christmas and New Years were filled with family and friends, so we feel very lucky.
Like everybody else, I was stunned and overwhelmed by the tsunami disaster in southeast Asia. While we’ve made several donations, it’s hard not to feel insignificant and a little helpless in the face of the sheer magnitude of the suffering. But we will look for ways to do what we can to help. Please let us know if you hear of other ways to make a difference.
On the customer front, there’s much more coming for the new year, so stay tuned.
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