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Loiterers welcome
Author: Bill Cusick
March 30, 2005
The other afternoon I strolled into my local bank to make a deposit. A deposit always puts a spring in my step. The lobby was quiet; there appeared to be one teller on duty, she was helping one customer, and nobody else was in line. Excellent. I sidled up to the "please wait here for the next available teller" sign and enjoyed the brief moment of calm in my day.
The big clock ticked, the teller glanced in my direction (somehow without actually 
acknowledging my presence) and continued chatting about some critical banking issue that caused her or the customer, alternately, to occasionally giggle.
Time passed.
I could hear but not see other employees behind assorted partitions and walls. Everybody seemed in a good mood.
After about ten minutes (no lie) another customer queued up behind. I resisted the temptation to throw him a motion of the head, and rolling of the eyes. Instead I did some isometrics, first leg muscles, then arms, then abs.
Spring turned to summer. Just kidding. It only took 16 minutes! No apology, in fact no greeting at all.
My thoughts on leaving, after my 30 second transaction? Less…than…stellar.
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