http://www.voxinc.com/blog/since-when-did-usability-equal-customer-experience/ Our day-to-day notes on the Customer Experience Sat, 06 Sep 2008 00:25:26 +0000 http://wordpress.org/?v=2.5.1 http://www.voxinc.com/blog/since-when-did-usability-equal-customer-experience/#comment-11 david Thu, 07 Jul 2005 20:11:01 +0000 http://test.voxinc.com/blog/?p=52#comment-11 You make an excellent point. In my opinion the problem comes, at least in part, from the way phrases such as 'Customer Experience' become buzzwords and ultimately lose their meaning entirely. You make an excellent point. In my opinion the problem comes, at least in part, from the way phrases such as ‘Customer Experience’ become buzzwords and ultimately lose their meaning entirely.

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