Subscribe
Tell Me about Your Experience
Author: Bill Cusick
August 23, 2004
Customers don’t want choices; they want exactly what they want. - Joseph Pine, Author
Have you ever had a customer service “professional” yawn and stare blankly at you as you’re asking a question? (yes, it happened to me.) How about receiving a letter from your insurance company that states you must contact them immediately or risk losing your coverage, and there’s no phone number on the letter? Ok, one more: you try to sign up on your bank’s website so you can pay your bills online, and the process is so ponderous and convoluted, you just give up and go back to writing checks?
I want to know! Tell me everything! Everything, that is, that makes you nuts as a customer. I’m interested in how you feel about the companies you associate with, and I want to hear about your experiences. While we primarily work in the financial services arena (mainly insurance companies and banks) I’d love to find out about what makes you feel special as a customer, and what makes you head for the door at the first opportunity - no matter what type of company.
Tell me all of it! Email me at bill@voxinc.com. If you’ve got a good story, we’ll send you a shiny coin or something.
No Comments »
No comments yet.
RSS feed for comments on this post.
