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The Power of a Positive Customer Experience
Author: Mike
July 15, 2005
I must be in a slump. I’ve had a series of mediocre and poor customer experiences lately. And while my positive customer experience slump could provide plenty of topics for blogging, I thought it would be nice to share my feelings about a positive customer experience instead. So I’ve been racking my brain for weeks trying to think of the last time I was REALLY happy as a customer. I’ve been keeping my eyes and ears wide open as I go about my day to day life. I’ve been rooting for every person I’ve talked to on the phone, in person, or had any kind of interaction with to be the person to provide me with my first truly satisfying customer experience since…well it’s been a long time.
Think about how powerful it will be when it finally arrives. How happy I’ll be with that experience that I may never want to buy what ever it is from anyone else ever again. I’ll probably tell everyone I know about how great it was. One amazing customer experience would certainly stand out in a sea of poor and average experiences. I’m really looking forward to it.
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