Comments on: Woman v. Automated Deli Order-Taker http://www.voxinc.com/blog/woman-v-automated-deli-order-taker/ Our day-to-day notes on the Customer Experience Sat, 05 Jul 2008 21:10:46 +0000 http://wordpress.org/?v=2.5.1 By: Sara Sweeney http://www.voxinc.com/blog/woman-v-automated-deli-order-taker/#comment-3780 Sara Sweeney Tue, 04 Mar 2008 03:44:19 +0000 http://www.voxinc.com/blog/woman-v-automated-deli-order-taker/#comment-3780 I have not been in a White Hen to experience this, but in reading the process, I just don't get it!! While I am all about technology, isn't White Hen small enough where I just can't talk to the person behind the counter to order my sandwich?!? It seems weird to me. I also think it totally is useless when you would put in your special request (as Michelle stated) an the sandwich maker STILL gets it wrong... :) Another comment on the self-service world... Supermarkets... I know the self serve checkout is there, and I've used them once or twice, and I just still prefer to wait in the line and see an actual person! Maybe I'm still a bit old-fashioned or something! :) I have not been in a White Hen to experience this, but in reading the process, I just don’t get it!! While I am all about technology, isn’t White Hen small enough where I just can’t talk to the person behind the counter to order my sandwich?!? It seems weird to me.

I also think it totally is useless when you would put in your special request (as Michelle stated) an the sandwich maker STILL gets it wrong… :)

Another comment on the self-service world… Supermarkets… I know the self serve checkout is there, and I’ve used them once or twice, and I just still prefer to wait in the line and see an actual person! Maybe I’m still a bit old-fashioned or something! :)

]]> By: Janet Beals http://www.voxinc.com/blog/woman-v-automated-deli-order-taker/#comment-3738 Janet Beals Fri, 29 Feb 2008 14:26:28 +0000 http://www.voxinc.com/blog/woman-v-automated-deli-order-taker/#comment-3738 My experience at that same White Hen automated order taker is that I happily key in my order, take my chit to the cashier, and then have to read him the order all over again, especially emphasizing if there is an unusual feature to my order (such as no mayo). Sigh. My experience at that same White Hen automated order taker is that I happily key in my order, take my chit to the cashier, and then have to read him the order all over again, especially emphasizing if there is an unusual feature to my order (such as no mayo). Sigh.

]]> By: Celebrity Foods http://www.voxinc.com/blog/woman-v-automated-deli-order-taker/#comment-3718 Celebrity Foods Wed, 27 Feb 2008 20:04:53 +0000 http://www.voxinc.com/blog/woman-v-automated-deli-order-taker/#comment-3718 I have yet to visit the White Hen Pantry, but it would be a lark to try out the automated ordering. I do not think I would like to have automated ordering everywhere I go for food. The human touch is a big part of eating for me. I agree with both of you on the hand sanitizer. Thanks for an interesting post. I have yet to visit the White Hen Pantry, but it would be a lark to try out the automated ordering. I do not think I would like to have automated ordering everywhere I go for food. The human touch is a big part of eating for me.
I agree with both of you on the hand sanitizer.
Thanks for an interesting post.

]]> By: Michelle http://www.voxinc.com/blog/woman-v-automated-deli-order-taker/#comment-3693 Michelle Mon, 25 Feb 2008 20:25:54 +0000 http://www.voxinc.com/blog/woman-v-automated-deli-order-taker/#comment-3693 Funny, I wrote a blog about this six months ago that raved about the usability of the sandwich machines. Although, that was before I became a regular at the White Hen Deli. It is really frustrating that there is little consistency among the different touch screens. Some sandwiches you can request the amount (little, regular, a lot) of condiments and some you can't. Even when you enter special requests in the screen, the sandwich makers don't always read the slip correctly. Also, I agree about the cleanliness factor. Wouldn't it be nice if they had a tub of hand sanitizer next to those machines? Funny, I wrote a blog about this six months ago that raved about the usability of the sandwich machines. Although, that was before I became a regular at the White Hen Deli.

It is really frustrating that there is little consistency among the different touch screens. Some sandwiches you can request the amount (little, regular, a lot) of condiments and some you can’t. Even when you enter special requests in the screen, the sandwich makers don’t always read the slip correctly.

Also, I agree about the cleanliness factor. Wouldn’t it be nice if they had a tub of hand sanitizer next to those machines?

]]>