Comments on: Woman v. Drive-up ATM v. Bonus ATM! http://www.voxinc.com/blog/woman-v-drive-up-atm-v-bonus-atm/ Our day-to-day notes on the Customer Experience Sat, 05 Jul 2008 21:19:39 +0000 http://wordpress.org/?v=2.5.1 By: Robert Wyatt http://www.voxinc.com/blog/woman-v-drive-up-atm-v-bonus-atm/#comment-3390 Robert Wyatt Thu, 03 Jan 2008 17:14:49 +0000 http://www.voxinc.com/blog/woman-v-drive-up-atm-v-bonus-atm/#comment-3390 If you have an account with Chase you can choose your ATM language online. They list like 7 language options. You can do this on the website in the Customer Center. There are a few more ATM settings you can customize there, like defaulting to always or never printing a receipt. I don't know about other banks though, if they let you customize your ATM experience at all. If you have an account with Chase you can choose your ATM language online. They list like 7 language options. You can do this on the website in the Customer Center. There are a few more ATM settings you can customize there, like defaulting to always or never printing a receipt.

I don’t know about other banks though, if they let you customize your ATM experience at all.

]]> By: Anne http://www.voxinc.com/blog/woman-v-drive-up-atm-v-bonus-atm/#comment-2777 Anne Wed, 12 Dec 2007 15:22:45 +0000 http://www.voxinc.com/blog/woman-v-drive-up-atm-v-bonus-atm/#comment-2777 I agree that the help features could be a little more helpful. But it still irks me that once I put my card in, it still asks me if I want to proceed in English or Spanish. Can't there be a way to create a default so I don't have to answer this every single time? Sure, it's just one more button push but it's an annoying one! I agree that the help features could be a little more helpful. But it still irks me that once I put my card in, it still asks me if I want to proceed in English or Spanish. Can’t there be a way to create a default so I don’t have to answer this every single time? Sure, it’s just one more button push but it’s an annoying one!

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