Vox, Inc. - Customer Experience Solutions

Customer Experience Articles

Article: Date: Author: Description:
Is More Necessarily Better? 8/26/08 Erica Falkner How the CTA is alienating customers.
NBC Was Listening 8/26/08 Peggy Entrop A lesson on how to engage customers.
5 Star...Really? 7/30/08 Erica Falkner When expectations aren’t met.
Is Customer Loyalty a Thing of the Past? 6/30/08 Erica Falkner Why old business tactics don’t work on today’s savvy customers.
Coming Undone 6/30/08 Erica Falkner Can a company built on customers’ loyalty survive mainstream success?
Soaring to New Heights of Disappointment 5/30/08 Emily Ceisel Why airlines are crashing and burning when it comes to meeting customers’ expectations.
The Blind Leading the Sighted 5/30/08 Ryan Cleek A unique restaurant sheds light on how to exceed customers’ cxpectations.
A Changing World Demands Fresh Perspectives 4/29/08 Erica Falkner Your best ideas are out there….you just need to know where to look .
The Key to A Great Customer Experience Every Time 3/31/08 Michael Fleming Why consistency is key.
Angry Customers Take Matters
Into Own Hands		 3/31/08 Erica Falker How inconsistency breeds customer vigilantes.
The Five Keys to Customer Experience 2/28/08 Jeannie Walters What every company needs to know to succeed.
When Polite Becomes Annoying 2/28/08 Meaghan MacKenzie How polite efforts can rub customers the
wrong way .
Pay no Attention to the Irrational Man Behind the Curtain 12/18/07 Bill Cusick Why we’re so irrational.
Mind Control 12/18/07 Ryan Cleek How retailers harness the subconscious.
Giving Thanks the Right Way 11/19/07 Bridget Optholt Why all thank yous are not created equal.
Are Banks Conning Customers? 10/23/07 Erica Falkner Why “quick and easy” shouldn’t always apply.
Even Mr. Popular needs to focus on retention 10/23/07 Ryan Sniatecki What do Apple and Comcast have in common?
Apple's New Enemy: Indecision! 10/23/07 Luis Serpa Apple’s finest moment leads to big mistakes.
Customers: Allies or adversaries...
you decide		 9/17/07 Robert Keenan Do you know what your customers are saying?
Is “Playing the Field” Worth Losing the One You’re With? 8/16/07 Luis Serpa Will they stick around when the
honeymoon’s over?
Bad, BAD Customer... No Soup for you!!! 10/06/06 Luis Serpa Are you a bad customer?
Customer Advocacy - What's the Big Deal? 09/25/06   Jack Borland and Sarah Beckley Doing what's right pays off big!
Time is Money – Time and Transparency equal Loyalty 09/25/06 Jack Borland and Anne McLain Today’s customers just don’t tolerate companies that don’t adapt to their way of doing business.
California's New Auto Insurance Regulations 09/27/06 Luis Serpa If you can't fight it, ride it!
Are You Listening to Your Customers? 06/07/06 Jack Borland Your customers know what they want - Ask them!
Customer Retention 03/19/06 Luis Serpa Shift your perspective.
Convenience Guarantees Customers, Not Loyalty 04/24/06 Anne McLain Online banking's role in profitability.
Budgeting for Retention 04/24/06 Jack Borland A worksheet for retaining customers.
Employee and Customer Loyalty 02/28/06 Jack Borland Critical keys to profitability.
The Five Keys to Customer Experience 02/28/06 Jeannie Walters Unlock your true profit center.
When Developing a Lasting Partnership, are Banks on the Right Course? 06/09/05 Jack Borland and Anne McLain Survey: Banks are off course in developing lasting relationships.
Satisfaction, Schmatisfaction 02/14/05 Bill Cusick Why your satisfaction measures lie like a rug.
Technology is Evil 01/12/05 Bill Cusick Figuring out a real customer retention strategy.
What's In a Lifetime 08/12/05 Jensie Grigsby Understanding the real value of your customers.
The Customer Experience: What is it? 07/28/05 Jensie Grigsby The customer experience in a nutshell.

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