Customer Experience Articles

Contact Vox to discuss how we can help you create a comprehensive Customer Experience that drives bottom-line results dramatically higher.

What our Clients are Saying

© March 3, 2009

Here are a few testimonials from recent clients.

Aero Products International, inc.

"Vox's Heuristic Analysis quickly and effectively revealed ways to improve our online experience in real, actionable ways. Their knowledge of usability best practices and industry standards, as well as their expertise in customer experience, gave us a great place to start in building an improved web strategy. the clearly outlined priorities Vox provided from the analysis are guiding informed decisions that we expect will provide measurable returns on our investment."

- Ann Gonzalez, Senior Director of Marketing

SAVO

"Vox helped us understand what our customers expect and, just as importantly, what they don't need. Their partnership has helped us create a more powerful customer experience focused on increased involvement and loyalty. The results from engaging Vox ensure we deliver a superior customer experience and stay one step ahead of customers."

- John Aiello, CEO

Medtronic

"The Vox team was cautious and deliberate with us in the beginning of our relationship to make sure that they understood our business, our pain points and perhaps most importantly, our organization readiness for customer experience management. We were heading down the 'fledgling customer focus initiative' path before the vox team got us to refocus on a solid sustainability plan that supported organizational growth and profitability objectives"

- Joseph Berger, Customer Experience Director

For more examples of Vox's work, visit our case study page. You can contact us through the feedback form on our Contact Us page.

Copyright 2009 Vox, Inc. All rights reserved.