We pinpoint ways to improve customer retention, cross sales and referral business. We help you implement experiences that are human, flexible and simple for your customers with results that are profitable for you.
Case Studies
- NEW! Creating a Comprehensive Customer Interface
- Individually tailored information enhances the Customer Experience.
- Creating a Rewarding Quote Process
- Enhanced products drive this company’s increased customer loyalty and retention.
- Reaching a New Market
- Rewarding High-Risk Customers Increases Loyalty and Retention.
- Revving Up the Online Quote
- A new online quote and quote request system launches, enhancing the Customer Experience for motorcycle insurance customers.
- Communicating a Customer Contact Strategy
- A focus on partnership helps an insurance company align its agents with strategic, customer-centric communication goals.
- Clear Communications
- A claims department gets a customer communications facelift in order to provide consistent, customer-focused messaging.
- Improving the Online Experience
- The overhaul of this insurance website’s customer service section added cross-sell opportunities and enhanced the one-to-one relationship with the customer.
- Labe Bank
- By executing a more cohesive online customer experience, Vox helped support a new branding strategy and substantially increase the assets of a growing local bank.
- Community Bank
- The customer experience health of a “High Personal Touch” community bank is critical, if the bank wants to pursue strategic growth. Vox uncovered four key areas the bank must fortify.
