Current Issue
Vox Voice
Issue VII
March 31, 2008
____________________________________
For most people, consistency is not a concept that gets the creative juices flowing, especially as it relates to customer experience. And yet, think about companies you, as a consumer, love to deal with. You can't deny that a critical factor in the experience is their ability to transact business in a consistent manner. If Fedex wasn't completely, monotonously consistent in delivering on their brand promise, they would be out of business. What does consistently delivering on your brand promise look like? We explore this further in this edition of Vox Voice.
~ Bill Cusick, CEO
____________________________________________________
Article - "Consistency: The Key to a Great Customer Experience...Every Time," by Michael Fleming, Director of Client Services
http://www.voxinc.com/customer-experience-articles/the-key-to-
a-great-customer-experience-every-time.html
____________________________________________________
Calculate how providing a consistent customer experience can positively influence your bottom-line
http://www.voxinc.com/customer-experience-
calculators/customer-experience-calculators.htm
____________________________________________________
Vox CE Opinion - "Angry Customers Take Matters Into Own Hands," by Erica Falkner, Marketing Manager
http://www.voxinc.com/customer-experience-articles/angry-
customers-take-matters-into-own-hands.htm
____________________________________________________
How inconsistency can leave commuters in a panic
http://www.irrationalcustomers.com/ ____________________________________________________
Newsletter Signup
Your email address:
Newsletter Archives
- Issue VII - March 31, 2008
- Issue VI - February 28, 2008
- Issue V - January 31, 2008
- Issue IV - December 19, 2007
- Issue III - November 27, 2007
- Issue II - October 25, 2007
- Issue I - September 25, 2007
